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Community Letter about City Employee Survey Results

Post Date:10/04/2019 12:29 PM
October 4, 2019

Dear Santa Clara Community,

The City of Santa Clara recently conducted its first-ever employee engagement survey with positive and promising results. With City Council support, the City Administration moved forward with surveying employees to assess engagement levels and satisfaction with the organization. Since our employees deliver important services to the community, having an engaged and committed workforce is critical for successfully delivering on City goals and priorities over the long-term.

On October 8, the City Council will hear a presentation from the firm that conducted the employee survey, EMC Research. Some of the key results of the survey are:

• More than 75 percent of employees, who responded to the survey, are satisfied with the City as an employer.
• Nine out of 10 felt their jobs support the City’s overall goals and priorities.
• A similar number agreed that the City plays an important role in the community.
• Nearly 75 percent felt valued at their job.
• Nearly half of all full-time employees – 575 total - participated in the survey.

View the survey results report.

The survey findings also indicated areas of improvement. They include internal communications, responsiveness to employee concerns, and willingness to try new approaches to solve problems. Having data like this is helpful in determining workforce areas to focus on in the coming year.

One of the Council’s priorities is to “Manage Strategically Our Workforce Capacity and Resources.” As an organization, we are investing in our employees and providing more professional development opportunities. One example is the Working Scholars program which provides employees with a flexible, low-cost path towards a college degree for employees via a completely digital platform. To date, 22 City employees are on their way to earning a college degree on their own terms and their own time.

The City will use the employee survey results as a baseline and will assess how the workplace environment is advancing through future surveys.

For questions about the Employee Engagement Survey, contact the City Manager’s Office at 408-615-2210 or

In community spirit,
Deanna J. Santana
City Manager
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