FAQs

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  • Animal Services

    • How to obtain an animal license.

    • How to report a lost pet.

    • Where to find information of rules and regulations regarding animal.

    • Who provides Animal Services for the City of Santa Clara.

    • Who provides Vector Control services?

  • Bicycle Access to the Levi's Stadium

    • Will there be bicycle parking at the Levi’s® Stadium?

  • Branding Initiative

    • The new brand will help our city communicate a cohesive and enticing message to potential businesses, developers, residents and visitors who can bring in revenue and help us improve and strengthen our great city.

    • We are not replacing the City of Santa Clara seal or our city motto of The Mission City.

    • We will continue to hold in-person forums where you can ask questions or make suggestions.

  • Building Permits

  • Business Tax

    • Can I use my license to do business in another city?

    • Do I need a business license if I run a business out of my home?

    • How can I get a copy of my business license?

    • How do I submit a public records request?

    • I just purchased an existing business. Can I use the previous owner’s business license?

    • If my business license expires, does that mean my business is closed?

    • What if I move my business to a new location?

  • Cannabis Public Engagement and Outreach

    • How can I provide my input to the City and stay informed about the process?

    • Is there a difference between “cannabis” and “marijuana”?

    • What are the City’s guidelines for permitting cannabis-related businesses?

    • What cannabis related activities will be allowed in Santa Clara?

    • What does Senate Bill 94, the Medicinal and Adult Use Cannabis Regulation and Safety Act (MAUCRSA) allow?

    • When will the regulations be considered for adoption?

    • Where will permitted commercial cannabis businesses be allowed in Santa Clara?

    • Why is the City of Santa Clara considering cannabis-related local health and safety policy now?

  • Carbon-Free FAQS

    • Do I still need to worry about conserving energy now that electricity is carbon‑free?

    • How do I know that the electricity powering my home is carbon‑free?

    • Is power from geothermal and landfill gas resources considered renewable or carbon‑free?

    • Is power from large hydroelectric resources considered renewable or carbon‑free?

    • What can commercial customers expect moving forward?

    • What can existing Santa Clara Green Power customers expect going forward?

    • What can residents expect going forward? Will my bill change?

    • What is carbon-free electricity?

    • What is coal‑free electricity?

    • What is Silicon Valley Power’s 100% renewable energy option?

    • What resources powered Silicon Valley Power’s electricity before 2018?

    • Why does Silicon Valley Power provide these cleaner electricity products?

    • Will carbon‑free power impact the reliability of Silicon Valley Power’s electricity?

    • Will Silicon Valley Power’s power supply change in the future?

  • City Attorney FAQ

    • Can the City Attorney advise citizens in legal matters?

    • How can I receive a copy of a particular Santa Clara Municipal Code section?

    • How do I appeal an Administrative Citation?

    • How do I file a claim against the City of Santa Clara?

    • How do I submit a public records request?

    • Where do I file a small claims court action?

  • City Manager FAQ

    • Where can I find information on the City's new brand?

  • City Parks and Schools

    • Will an officer be stationed in Santa Clara local parks and/or schools?

    • Will the Youth Soccer Park be accessible while Levi’s® Stadium events are taking place?

  • Code Enforcement FAQ

    • How do I submit a public records request?

    • I believe that someone is using the office next door to my business as a residence. Is it legal for someone to live in a commercial space?

    • If I park my car in a red zone on private property, can I receive a parking ticket?

    • Is it legal to convert my garage to living space?

    • My neighbor's backyard is full of weeds. Are the weeds a fire hazard?

  • Community Garden

    • Here is my application – Now what?

    • How much does it cost?

    • What is a garden group?

    • Where can I learn more information?

    • Who can be a Secondary Garden Member?

    • Who is eligible to be a Garden Member?

    • Why does it say DRAFT?

  • Community Outreach - Levi's Stadium

    • How will the results of the process be used?

    • Are the consultants going to include additional focus groups and expand community engagement beyond what is planned?

    • How can I participate in this process and make my perspectives known?

    • How can we ensure the integrity of online communications and community engagement?

    • Some of us just received a question asking political questions about the stadium. Is this related to this project?

    • What is the general timeframe for the project?

    • What methods will be used for gathering the data?

    • Who will be conducting this work?

    • Will the questions and methodology be available for public review?

  • Community Partnership

    • Community Partnership

  • Creek Trail

    • Can I use the San Tomas Aquino Creek Trail to walk or bicycle to and from Levi’s® Stadium?

    • What time(s) will the Creek Trail be closed?

    • Will the San Tomas Aquino Creek Trail be accessible to non-stadium goers on event days?

  • Curfew and Noise Control

    • Are the advertising airplanes above Levi’s® Stadium legal?

    • What are the noise restrictions for Levi’s® Stadium?

    • What is the curfew for events at Levi’s® Stadium?

  • Design

    • How do I get a reduction in my flood insurance (Certificate of Elevation)?

  • Disability Services

    • What services does Levi’s® Stadium offer individuals with special needs?

  • Election Information

    • Do I have to change my voter registration to be eligible to vote for my District Council member?

    • How do I find out who is running for each Council District?

    • How do I know if I’m registered to vote?

    • How do I know which Council District I live in?

    • How is the new Council election system different?

    • How were the District boundaries determined?

    • Is it too late for me to become a candidate for my District Council seat on the November ballot?

    • Is the election system for electing Chief of Police changing?

    • Is the election system for electing City Clerk changing?

    • Is the election system for electing Mayor changing?

    • What is changing about Council member elections in the City of Santa Clara?

    • When do the Council Districts go into effect?

    • Who is eligible to run for a District Council member position?

    • Who is eligible to vote for a District Council member position?

    • Will all Council member votes have equal weight?

    • Will District Council members vote on issues that are outside of their district boundaries?

  • Electric Vehicles FAQS

    • Does Silicon Valley Power rebate electric vehicles (EV) or chargers?

    • What do I need to know when purchasing my EV and installing a home charger?

    • Why is Silicon Valley Power concerned about your EV charger installation?

  • Finance FAQ

    • I have a question on an invoice I submitted to the City for payment--who can I contact?

  • Fire Prevention FAQs

    • Can citizens drop off old or expired fire extinguishers to fire stations?

    • Does the Fire Department recharge fire extinguishers?

    • I have applied for a business license and have been told that the Fire Department needs to inspect my business. When will the Fire Department inspect my business?

    • I would like to buy a fire extinguisher for my home. What kind of fire extinguisher should I buy?

    • My smoke detectors are over 8 years old, do they need to be replaced?

    • What are the carbon monoxide detector installation requirements?

    • What are the Fire Code regulations for barbecuing?

  • Fire Volunteer/Reserve FAQ's

    • Does the Fire Department provide uniforms for the Volunteer/Reserves?

    • How are Volunteer/Reserves chosen?

    • How do I apply for the Volunteer/Reserves?

    • How does a Volunteer/Reserve become certified?

    • How does a Volunteer/Reserve earn preference points?

    • How often does SCFD test for new Volunteer/Reserves?

    • What are the responsibilities of a Volunteer/Reserve Firefighter?

    • What are the Volunteer/Reserves allowed to do?

    • What qualifications are required to apply for the position of Volunteer/Reserve?

  • Food Scraps

    • Can I opt out?

    • Can I sign up to participate in this pilot program?

    • Do I need to use compostable bags to line the kitchen pail?

    • Do Santa Clara businesses recycle food scraps?

    • How does the Sustainable Animal Feed Enterprises (SAFE) process work?

    • How should I submit feedback about the program?

    • How were the pilot routes selected?

    • I compost in my back yard; should I still participate?

    • I don’t generate much food waste; why do I need to participate?

    • Is assistance available from City staff?

    • Is the final product safe for the animals consuming it?

    • It looks like the collection truck is mixing garbage and food scraps; what’s going on?

    • My neighbor’s split-cart looks like mine; Are all of the split-carts the same size?

    • Should I use a bag to line the kitchen pail?

    • What if I have extra garbage that won’t fit in my cart?

    • Why can’t I put food scraps in my yard trimmings (Clean Green) container?

    • Why is Santa Clara implementing a pilot food scraps recycling program?

    • Why use a split-cart for collecting food scraps?

    • Will my rates change as a result of this pilot program?

  • General Fire FAQ

    • Does the Santa Clara Fire Department accept used batteries for proper disposal?

    • Does the Santa Clara Fire Department install infant/child car seats?

    • Does the Santa Clara Fire Department license bicycles?

    • How do I obtain an incident report?

    • How do I set up a tour of my local fire station?

    • How do I submit a public records request?

    • What are the carbon monoxide detector installation requirements?

  • Home Energy Audit FAQS

    • How long will the energy audit last?

    • What do I need to do to prepare for my energy audit?

    • What happens at the energy audit?

    • What is an energy audit?

    • What will be the outcome of the energy audit?

    • Will we be discussing gas usage at the energy audit?

  • Housing and Community Services

    • How do I submit a public records request?

    • How to apply for affordable housing?

  • Human Resources FAQ

    • Can I turn in one application for more than one current opening?

    • Can you tell me about your testing process?

    • Do you keep applications on file so that I do not have to turn in a new application to apply for another position?

    • How do I apply for a position with the City of Santa Clara?

    • How often are jobs posted?

    • I am a City employee, how do I apply for a Leave of Absence?

    • If a position is not open, can I still submit an application?

    • I'm considering applying for an opening with the City of Santa Clara. What would be helpful for me to know?

    • Once I apply online, how do I make a change to my application?

    • The job announcement gives a salary range, but how is my exact starting salary determined?

    • What are the Human Resources Department hours?

    • What happens if I'm on the eligible list but not selected?

    • What is the status of my application?

    • What is the timeframe for receiving information about the status of my application?

    • Where can I find your current Job Openings?

    • Where is the Human Resources Department located?

    • Will an arrest or conviction prevent me from getting hired?

  • Land & Property

    • How can I change my driveway approach?

    • How can I find my property lines?

    • Who do I contact if there is and “Engineering Hold” on my Building Permit?

  • Levi's Stadium Ownership and Use

    • How often will the Stadium be used?

    • Who owns the Stadium in Santa Clara?

  • Mandatory Organics Recycling

    • What is AB 1826?

    • What type of business does the mandatory organics recycling ordinance apply to?

  • Neighborhood Protection

    • What is SCPD planning to do to minimize Levi’s® Stadium goers attempting to park in nearby neighborhoods?

  • Parking

    • Has permit parking been considered for the residential neighborhood off Agnew Road?

    • How do you go about implementing a Residential Permit Parking Program?

    • What activities are allowed / not allowed in parking lots?

    • What do we do once someone has parked in my neighborhood that shouldn’t be there?

    • What is the cost to park a personal vehicle?

    • Where will Levi’s® Stadium attendees park?

    • Will cash lots be available?

    • Will parking passes be pre-sold?

    • Will the parking lot at David’s Restaurant at the Santa Clara Golf and Tennis Club be available on event days?

  • Planning and Zoning

  • Planning FAQ

    • Can I conduct a business from my home?

    • Can I make an appointment with a Planner?

    • Can I reactivate a Development Entitlement that has expired prior to obtaining a building permit?

    • How can I comment on specific pending planning projects?

    • How can I obtain feedback on a development proposal prior to submitting an application?

    • How do I find general plan and zoning land use information?

    • How tall can my house be? How many stories can my house be?

    • I live on a corner lot. Which is the front and which is the side property line?

    • I see a development posting sign at a property near my home or in an area of interest to me. Can I see the plans or comment on the proposed construction?

    • What are the new projects in the City?

    • What are the regulations for "accessory units" (for example: garages, sheds, etc.) and "accessory structures" (for example: gazebos, trellises, arbors, etc.)?

    • What are the rules for fences?

    • What is a Legal Nonconforming Use?

    • What is the zoning designation of my property?

    • What permits do I need for a new or replacement sign?

    • What size addition may I make to my house?

    • Where can I find information on parking space dimensions, parking stripe regulations, and number of required parking spaces?

    • Where do I find the expiration date of an approved Development Entitlement?

    • Where is City Hall?

  • Police FAQ

    • Are the advertising airplanes above Levi’s® Stadium legal?

    • Does a resident or business with an alarm have to notify the Police Department?

    • How are complaints against Police Department employees handled?

    • How are noise violations such as loud music, construction noise, etc., handled in Santa Clara?

    • How do I find out crime information for my neighborhood?

    • How do I get a towed vehicle released?

    • How do I obtain a Residential Parking Permit?

    • How do I report a traffic related issue?

    • How do I submit a public records request?

    • What types of crimes can be reported online?

    • Where are vehicles taken after they are towed?

    • Who can participate in the Citizens' Police Academy?

  • Police Records Unit

    • How are noise violations (music, construction, etc.) enforced and regulated in Santa Clara?

    • How do I get my vehicle released?

    • How do I submit a public records request?

    • Where are vehicles taken after they are towed?

  • Police Recruiting

    • For additional questions on the examination process, whom should I contact?

    • How do I know if I should apply for Recruit Police Officer or Police Officer?

    • How long does your selection process take?

    • How long will I remain on the eligible list?

    • How often does the Police Department hold tests?

    • I’m on the eligible list, why haven’t I been contacted?

    • Is there an out of state exam process available?

    • What are the qualifications for becoming a police officer?

    • What does the background process consist of?

    • What happens if I am unable to attend on the test date?

    • What happens if I do not pass one part of the testing process?

    • What is an Oral Board?

    • When is the Physical Ability exam and what does it consist of?

  • Public Transportation

    • Can event attendees take Light Rail to the Stadium?

    • Can event attendees take the bus to the Stadium?

    • How many people does Valley Transportation Authority (VTA) estimate will utilize public transportation?

    • How will attendees pay for the public transportation fares?

    • How will the BART extension change the Transit plan?

    • Is there a pre and post event pedestrian Traffic Plan?

    • Is there going to be a train stop near Levi’s Stadium?

    • What is the construction taking place near the Stadium and Transit lines?

  • Public Utilities

    • Can I change my garbage service to another company?

    • Can I pay my PG&E gas bill or my telephone bill at City Hall?

    • Does the City have low income or senior rates?

    • How can I increase the amount of garbage cans I can put out?

    • How can I pay my Public utility bill?

    • How do I submit a public records request?

    • How long does it take to have the utilities turned on or turned off after I place an order?

    • My sewer line is backed up. Can you send someone out?

    • Something is wrong with my electric heater. Could you send someone to fix it?

    • What is PG&E's telephone number?

    • Where do I go to upgrade my commercial electric service?

    • Who do I call to get someone to trim the trees around the power lines?

    • Why do I get two utility bills, one from the City of Santa Clara and one from PG&E?

  • Renewable Energy FAQS

    • Does renewable energy cost more?

    • How does my money support renewable energy?

    • What are the benefits of renewable energy?

    • What is renewable energy?

    • What is Santa Clara Green Power?

    • What is SVP's energy mix?

    • What is the Power Content Label?

    • Why aren't we purchasing renewable energy for 100 percent of our customers?

  • Santa Clara Green Power FAQS

    • Do windmills harm birds and other wildlife?

    • Does the power come from new facilities?

    • How can I sign up?

    • How much does participation cost?

    • How will I be billed?

    • What are Renewable Energy Certificates (RECs)?

    • What awards has Santa Clara Green Power won?

    • What benefits do Santa Clara Green Power participants receive?

    • What is Santa Clara Green Power?

    • Who is eligible for Santa Clara Green Power?

    • Who is SVP's Santa Clara Green Power partner?

    • Will the power to my home or business be dependent upon the sun shining?

    • Will the renewable energy go into my home?

  • Santa Clara Police Department

    • How will emergency vehicles be able to travel through areas with heavy traffic or access neighborhoods that have controlled intersections?

    • How will Santa Clara’s Police Department manage additional calls for service as a result of events at Levi’s® Stadium?

    • What is the Santa Clara Police Department doing to prepare for the new Levi’s Stadium?

  • Solar FAQS

    • Can customers get credit for producing their own electricity?

    • Does a PV system replace an electric utility?

    • How much does a PV system cost?

    • How much electricity can a PV system produce?

    • Is a PV system cost-effective?

    • What are the benefits of having a PV system?

    • What is a photovoltaic (PV) system?

    • What is involved in maintaining and operating a PV system?

    • What is the lifespan of a PV system?

    • Will a PV system require additional insurance?

  • Stadium Authority

    • What does Santa Clara see as the future of real estate near Levi’s® Stadium?

    • Where can I see the noise level of past concerts?

  • Stadium Location

    • Where is Levi’s Stadium located and how will people get there?

  • Stadium Name

    • Why is the Stadium called Levi’s Stadium?

  • Street FAQ

    • How do I dispose of paint?

    • How do I recycle items not accepted by the curbside collection program?

    • How does the City determine which streets to schedule for preventive maintenance work?

    • How does the pavement maintenance program contribute to the environment?

    • If the street is raised (or low) and causes water to pond, will the City fix it?

    • My garbage or recycling was not picked up as scheduled. Who do I call?

    • What causes all those bumps and ruts at intersections and bus stops?

    • Will my road be closed during the preventative maintenance activities?

  • Street Maintenance Tips

    • Dispose of obsolete TV antennas

    • Leaves will clog the Storm Drains

    • Properly dispose of old TVs and computer monitors

    • Recycle telephone books at your curb

  • SVP FAQS

    • Does Silicon Valley Power support renewable power generation?

    • Does the City of Santa Clara generate power within its own city limits?

    • How can City of Santa Clara residents reduce their electric bills?

    • How can I receive additional information on topics related to the energy industry?

    • How much less do City of Santa Clara residents pay for their electricity?

    • What are the advantages City of Santa Clara residents have over their neighbors for electricity?

    • What is Silicon Valley Power?

    • Where does the City of Santa Clara get its power?

  • SVP MeterConnect FAQS

    • Does SVP make a profit on advanced meters?

    • How can I read my meter?

    • How can SVP spend money installing new meters when the rest of the city is cutting programs and other expenses?

    • How do advanced meters help our community?

    • How do the meters communicate with SVP?

    • How do you know advanced meters are accurate?

    • I have a digital meter now. Is it an advanced meter?

    • Is it just for electricity?

    • Is the entire City getting new meters?

    • Is there radiation generated by the new advanced meters?

    • So who pays for the meters?

    • What about gas?

    • What about my privacy?

    • What about water?

    • What do SVP customers think about advanced meters?

    • What happens if I think my meter is faulty or I think you're charging me too much?

    • What is a “smart grid”?

    • What is an “advanced smart meter” and why are we using them?

    • What is different about SVP's meter program (SVP MeterConnect) compared to other cities?

    • What is Time of Use?

    • Who safeguards all my usage information?

    • Who will read my meter?

    • Why do you say advanced meters will help me save money?

    • Will advanced meters interfere with my wireless phone/baby monitor/alarm system?

    • Will advanced meters replace SVP employees?

    • Will an advanced meter work with a home solar system?

    • Will an advanced meter work with my electric car charging station?

    • Will it mean higher bills later?

    • Will SVP MeterConnect complicate my life?

    • Will the meters from SVP be the same as PG&E's meters?

  • Tailgating

    • Can the public tailgate in one of Santa Clara’s local parks?

    • Where is tailgating allowed?

  • Traffic

    • Can I get a copy of the video from the Traffic Camera?

    • How do I report a problem with a traffic signal?

  • Traffic Plan

    • How can I monitor traffic in the area of Levi’s® Stadium on event days?

    • Is the City of Alviso involved in the Traffic Plan?

    • What is the estimated ingress and egress timing?

    • What is the traffic management plan for large events at Levi’s® Stadium?

    • What is the traffic plans for a non-NFL event?

    • What route will private buses take?

    • When someone doesn’t follow the Traffic Plan, who is going to enforce that?

    • Where will cabs stage for post-game fares?

    • Will there be any parking or traffic restrictions on Lick Mill Boulevard?

  • Translation

    • How do I exit the translation mode?

    • How do I see the original text?

    • How do I translate a page?

    • My language is not listed. How can it be added?

    • Some languages show boxes when translated in place of text. Why?

  • Utilities

    • Can I have utility services at two different addresses?

    • Do you offer financial assistance for utility customers?

    • How can I pay my bill?

    • How can I start or stop utility service?

    • How do I submit a public records request?

    • How often am I billed?

    • If the power is already on, do I have to put the services under my name?

    • Is there a fee to start service?

    • My power is off. Who do I contact to turn it on?

    • What utility services does the City of Santa Clara provide?

  • WiFi

    • Can I access secure (https://) web sites?

    • Can I connect any 802.11b/g wireless device such as a PDA to the Santa Clara Metro_WiFi network?

    • Can I connect any computer to the Santa Clara Metro_WiFi network?

    • Can I get Santa Clara Metro_WiFi inside my home or office?

    • Can I send and receive email over the Santa Clara Metro_WiFi Network?

    • For Microsoft Windows Users; what does, "Windows unable to find certificate to log you on the network “Metro_WiFi”, and unable to connect to “Metro_WiFi” mean?

    • How do I connect to the Santa Clara Metro_WiFi network?

    • How do I switch SSIDs? I only connect to “Metro_WiFi” and not my own home wireless network?

    • How good is the connection to Metro_WiFi? What impacts or prevents a reliable wireless connection?

    • Internet Browser Requirements

    • My wireless connection is very slow.

    • System Requirements

    • What if I have a WiFi modem, but it still won’t work?

    • What is a WiFi modem?

    • What is the difference between Santa Clara Metro_WiFi and other Internet connections?

    • What type of help is available?

    • Why can’t I just use the Wi-Fi built into my laptop to access the Santa Clara Metro_WiFi network?

    • Why did the City of Santa Clara acquire a WiFi network?

    • Will the Santa Clara Metro_WiFi network interfere with my own wireless network?

  • YAC Walter E. Schmidt Youth Activity Center

    • Are there any special events for kids at the YAC?

    • Are there any volunteer opportunities at the YAC?

    • Can anyone participate in the YAC After School Program?

    • Does the YAC offer any basketball programs?

    • How can I use the Santa Clara Skate Park?

    • How much is the YAC After School Program?

    • Is the YAC available for rent?

    • What are the YAC program hours?

    • What do kids do during the YAC After School Program?

    • What does the YAC offer during the summer?

    • What is a Resident Youth Card/YAC Card? How do I get one?

    • What is a resident youth?

    • What is the City's tax ID number?

    • What programs are offered at the YAC?

    • What youth classes are offered at the YAC?


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