Need Help Paying Utility Bills?

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The City of Santa Clara in cooperation with the State of California has two utility assistance programs to help lower income City of Santa Clara Municipal Utilities customers with their home electricity costs:

  • Home Energy Assistance Program (HEAP)
  • Rate Assistance Program (RAP)

These programs can help those who are managing a household on a limited income to reduce their electrical costs of heating and/or cooling, or electric costs associated with operating prescribed medical equipment.

California Low Income Home Energy Assistance Program (HEAP)
For an application, or more information, please call HEAP at 1-877-278-6455 and leave a message with your mailing address, or drop by the City of Santa Clara Municipal Services office. More information on HEAP

The discount will not apply toward any taxes, surcharges, or other non-electric utility charges that appear on the bill. Applicants who meet both the financial and medical eligibility criteria can only receive a twenty-five percent discount.

Previous recipients of the Low Income Home Energy Assistance Program are encouraged to reapply if they still qualify.

Residential Rate Assistance Program (RAP)
Silicon Valley Power, Santa Clara's municipal electric utility, also offers a Rate Assistance Program (RAP). RAP provides a 25% discount off the electric portion of the municipal utilities bill to residents who qualify through income or medical need. Note: Those who use this program must reapply and qualify every two years. There are two criteria for participation: 

  • Financial criteria for RAP - You may apply for the 25% discount on the electric portion of your bill if your combined income is within the income limits set forth to qualify for the Rate Assistance Program. To apply for the Financial RAP discount, download and complete the FRAP application, and mail it to the address below. You must include income documents and a copy of your utility bill with the application. You can also FAX it to the number below.  Please do not hesitate to call or email us should you have any questions.

    Silicon Valley Power
    P.O. Box 162 Santa Clara, CA 95052-0162
    Telephone: 408-244-SAVE (7283)
    FAX: 408-244-2990

    Financial Rate Assistance Program Application in English (PDF: 135k) 
    Financial Rate Assistance Program Application in Spanish (PDF: 90k)

  • Medical criteria for RAP - Residents who use an electric device for treating a medical condition may also qualify for the rate discount. Note: it is not necessary to be in the low-income category to quality for a Medical RAP. You will need a doctor's certification indicating the need for the device. To apply for a Medical RAP discount or to obtain more information, please call or write:

    City of Santa Clara
    Municipal Services Division
    1500 Warburton Avenue Santa Clara, CA 95050
    (408) 615-2300

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